Sales & Shipping Policy

All specimens sold by Radman Minerals are described and photographed as accurately as possible, and we stand behind the accuracy of our listings. If you receive an item that doesn't match its description or arrives damaged in transit, contact us and we'll work with you to make it right.

Payment Methods

We accept payment via PayPal through Shopify checkout, as well as Interac e-Transfer for Canadian customers.

Interac e-Transfer Payment Instructions:

  • Log in to your online banking via your bank's website or mobile app.
  • Send an Interac e-Transfer to: radmanminerals@gmail.com
  • Enter the exact order total as shown in your Shopify order confirmation.
  • Include your Order Number in the message/memo field to help us match your payment quickly.
  • No security question is required — our email is set up for Interac Autodeposit, so payment will be deposited automatically.

Important: e-Transfer orders not paid within 24 hours of placement will be automatically cancelled.

Processing & Fulfillment

Radman Minerals is a small, independently run operation, and order processing is fit around a full-time work schedule outside the business. That said, orders are typically packed and shipped within a few days of payment confirmation. This can extend slightly during high-volume periods such as holidays, shows, sales events, or restocks, but we'll always let you know if a delay is likely to run longer than usual. Specimens are carefully wrapped and boxed to prevent movement and breakage in transit, using packing material appropriate to the size and fragility of the piece. If you've ordered multiple items, we'll generally combine them into a single shipment where possible to save on shipping costs; let us know at checkout or shortly after if you'd prefer separate shipments for any reason.

Domestic Shipping

We ship across Canada via Canada Post and Purolator, with the carrier selected based on package size, destination, and value. Domestic shipping is a flat rate of $16. Every shipment includes tracking, with no exceptions — you'll receive tracking information once your order ships. Signature on delivery is required for high-value shipments. All parcels are automatically insured for up to $100; for higher-value specimens, we recommend purchasing additional shipping insurance to cover the full value of your order, available in the shop.

International Shipping

Most items in our catalogue can be shipped internationally, with two standing exceptions: radioactive mineral specimens, which are restricted to domestic Canadian shipping (with a separate institutional exception pathway — see our radioactive specimen policy for details), and Canadian meteorites, which we do not ship outside of Canada due to regulatory reasons. International shipping rates are calculated per order based on package size and weight rather than a flat rate, to accurately reflect the actual cost of shipment. All international shipments include tracking, no exceptions. 

International buyers are solely responsible for any customs duties, import taxes, brokerage fees, or other charges levied by their own country upon arrival of their order. These charges are separate from our shipping costs, are not something we can predict or control, and vary by country and by the specific specimen being shipped — we'd encourage international buyers to check their own country's import regulations and typical fees before ordering. We are not responsible for customs delays, additional charges assessed at the border, or a package being held, inspected, refused, or seized by customs authorities, and we're unable to issue refunds or replacements for issues arising on the buyer's end once a package has cleared our hands and entered the destination country's customs process.

US Shipping

Shipping to the United States remains suspended for the time being, due to the actions and policies of the current US Government affecting cross-border trade. We know this is disappointing for our American collector base, and it's not a decision we take lightly — we built a lot of good relationships with US customers over the years. We'll post an update here the moment that changes. We sincerely apologize for having to take this step.

Shipping Address Policy

We ship only to the address submitted with your order at the time of checkout. If you need to change your shipping address after an order has been placed, we are not able to modify it — the original order must be cancelled and a new order placed using the correct address. This policy exists for fraud protection reasons, and we're not able to make exceptions to it, even for minor corrections.

Damage, Loss & Claims

Every shipment is insured (a minimum of $100 automatically, with additional coverage available at checkout) and includes tracking, which gives us a paper trail to work with if something goes wrong in transit. If your order arrives damaged, contact us within a reasonable window of delivery with photos of both the damaged specimen and the packaging it arrived in — packaging photos are often essential for filing a carrier claim, so please don't discard the box before reaching out. If tracking shows a package as delivered but it hasn't arrived, or a package appears to be lost in transit, let us know as soon as possible so we can open a claim with the carrier; resolution timelines in these cases depend on the carrier's own claims process and are sometimes outside of our control, but we'll keep you updated and work toward a fair outcome, whether that's a replacement, refund, or partial credit based on the insured value of the shipment.

Right of Refusal

Radman Minerals reserves the right to refuse any sale, at our sole discretion, prior to shipment. This may include situations where we're unable to verify order or payment details, where a shipping address raises fraud concerns, where regulations affecting a buyer's product or destination are unclear, or for any other reason we judge appropriate. If an order is refused, any payment received will be refunded in full.

Returns & Issues

If an item arrives damaged, is materially different from its listing description, or was shipped in error, contact us within a reasonable window of delivery with photos of the issue and we'll work out a resolution — whether that's a replacement, refund, or partial credit depending on the situation and any applicable shipping insurance. Because many of our specimens are one-of-a-kind natural pieces, we can't offer returns simply for buyer's remorse, but we want every collector to be happy with what they receive, so please reach out if something isn't right.

We're a small operation, and we genuinely appreciate the patience and understanding of our customers as we manage sourcing, fulfillment, and shipping logistics around full-time work and ongoing global trade conditions. Questions about a specific order or shipping situation are always welcome — just get in touch.